Here to serve you better

Dedicated to help you focus on enjoying your dream life

Our Customer Care brings together the Customer Accounts, Relations, and Experiences teams to make co-owning your luxury resort villa as easy and hassle-free as possible. We want to help you easily keep track of your earnings & lifestyle benefits anywhere and anytime. Our team will be available to reach out to for updates and for arrangements of your stays & special requests. A truly dedicated and personalised service just for you.

Husein Abdurrachim
Head of Customer Account

I believe that we should treat our customers the way we want to be treated, filled with respect & care."

One-stop Payment Management

With a Customer account dedicated to you, we make sure that you’ll have a seamless payment journey with us. Receiving your ownership documents, prompt invoices and status updates while you’re on your journey to co-owning your villa.

Personalised Financial Assistance

When life gets a little rocky, we are here to help! With our financial assistance, we will provide flexible payment plans that are suitable to you if you ever need to adjust your payment terms.

Dedicated Concierge

Looking forward to your next stay? We provide a premium concierge service to help you to book your flights, transport to the resort, and your stay so you can check-in to your well-deserved vacation with a simple call.

Proactive Updates

Our team will constantly provide you with the latest news regarding occupancy, upcoming project developments and your ROI. Feel free to let us know what is your preferred method of contact and we will personally reach out to share the exciting updates!

Customer & Partners
Relationship Management

If you would like to share any feedbacks or raise up questions meant for the Developers or Hotel Management partners, our team will personally address them and coordinate closely on how we can improve the services to make you happier & more satisfied.

Fenny Kurniawati
Customer Relations Manager

We are here for you & we sincerely want to help you with all that we can."

Nabila Ayu
Head of Customer Experience

It’s all about making our customers feel happy and comfortable while they enjoy their best time being co-owners."

Exclusive
Lifestyle Collaborations

We create some of the best collaborations with our ever-growing list of lifestyle partners of hoteliers, designers & chefs. From a private selection of amazing culinary destinations to a resortwear collection line for our co-owners, we strive on providing you with the most exclusive & glamorous treatments.

Loyalty Programs
& Benefits

As part of welcoming you in to our THI family, we have created a series of loyalty programs that give you access to an amazing lifestyle, even when you’re not staying in your villa. Some of these benefits can be shared even with your family & friends!

With love, Customer Care
family

With love, Customer Care
family

We’re here for you

CUSTOMER ACCOUNTS+62 811 9122 172

CUSTOMER RELATIONS+62 811 1146 778

CUSTOMER EXPERIENCE+62 811 1119 443

Established since 2012